In-Store Sales Policies

Reptiles & Amphibians

• If the animals set-up is not purchased from ourselves, we require full detailed photos of your setup including but not limited to:
  • Accurate measurements ( L x D x H )
  • Photo of your thermostat including the box*
  • Photo of your UVB out put which includes details of the age of the bulb (Must have a receipt proving it was purchased in the last 12 months for T5 or 8 months for T8 or compact), and the percentage/Ferguson output & necessary protective equipment.
  • Photo of your form/s of heating & necessary protective equipment
  • Photos of appropriate Décor & Substrate already in the vivarium (Unless purchasing décor on the day of collection)

• We reserve the right to deny a sale of an animal for any reason including but not limited to:
  • If we are not satisfied of the level of interest in the purchaser – i.e. if a parent is purchasing it for a child. We do not sell animals to anyone under the age of 18, if the parent/guardian shows no interest in the care or wellbeing of the animal, the sale will be refused. Animals will always be sold with the understanding that the adult in the household will be the primary care-giver.
  • If we believe the purchaser hasn’t done sufficient personal research on keeping the animal in question or if we feel the purchase may be impulse, the sale will be refused.
  • If we are unsatisfied with the set-up and believe it is not meeting the animals specific needs & care requirements.
  • Failure/refusal to offer the animal the recommended/correct diet i.e. refusing to feed live insects or FT rodents
  • Failure/refusal to show the correct set-up
  • Failure/refusal to provide the recommended set-up

Livestock guarantees are detailed on our sales form at point of sale, a copy of this can be viewed here: Animal Sales Form A4 – Refusal to sign this form in completion at point of sale will void the transaction and the sale will be refused. Any false information provided on the form automatically voids any guarantees listed.

*If applicable and information about the thermostat cannot be seen based on the unit.

Fish Sales Policies

Fresh Water (Tropical/Cold) Livestock guarantee

All fresh water aquatic livestock has a guarantee for 48 hours after point of purchase, any deaths must be reported during this time frame. If a death does occur we will need a water sample to be brought in during the 48 hour window to confirm your water quality was suitable before refunding/replacing the livestock.

Salt water (Marine) Livestock guarantee

All marine aquatic livestock has a guarantee until 12 noon after point of purchase, any deaths must be reported before this time. If a death does occur we will need a water sample to be brought in during the 24 hour window of purchase to confirm your water quality was suitable before refunding/replacing the livestock.

Aquatic Amphibian Livestock guarantee

All aquatic amphibians have a guarantee until 12 noon after point of purchase, any deaths must be reported before this time. If a death does occur we will need a water sample to be brought in during the 24 hour window of purchase to confirm your water quality was suitable before refunding/replacing the livestock. (Excluding Axolotls – covered under other guarantees listed in a sales form at point of purchase)

Transportation

We do not pump pure oxygen into our fish bags for transportation, because of this:

• All fish must be decanted into their final home within an hour of purchase.
• Any deaths in the bag MUST be reported within an hour of purchase, any deaths in the bag after this point will not be refunded or replaced.